Getting Started

Creating Your Account

Welcome to NeighborBase! This guide walks you through signing up and getting your HOA portal ready in just a few minutes.

Signing Up

Visit neighborbaseapp.com and click Sign Up. Enter your email address and create a password. You'll receive a short verification code by email — enter it to confirm your address and continue.

If your board admin has already sent you an invitation, click the Accept Invitationlink in that email instead. You'll be taken directly to your HOA's portal after signing in.

The Setup Wizard

New board admins are guided through a 4-step setup wizard after signing up. Each step can be skipped and revisited later from Settings.

1. 1

   Your Info

   Confirm your display name — this is how you appear to other members. It's pre-filled from your account but you can change it at any time.
2. 2

   About Your HOA

   Enter your HOA's name (at least 2 characters) and the approximate number of homes. Use the slider or type the number directly. This helps NeighborBase recommend the right plan for your community size.
3. 3

   Branding

   Optionally upload your HOA's logo and pick a primary color. Your logo should be a PNG, JPG, or WebP file under 2 MB — a built-in crop tool helps you frame it. Choose from 8 preset colors or enter a custom hex code. This step is entirely optional and can be done later.
4. 4

   Invite Your Board

   Enter email addresses for your fellow board members to send them invitations. They'll get an email with a link to join. You can add as many people as you need, or skip this and invite them later from Settings → Members.

After Setup

Once the wizard is complete, you'll land on your board dashboard. Here's a quick orientation:

• Dashboard — at-a-glance summary of open requests and tasks, plus your personal queue
• Requests — all incoming requests from residents
• Tasks — your board's internal to-do list
• Settings — manage members, branding, categories, and billing