For Board Admins
Request Categories
Categories help residents pick the right bucket for their request and make it easy for the board to filter and route incoming work. Go to Settings → Categories to manage them.
Default Categories
Every new NeighborBase portal starts with five default categories:
Property repairs and upkeep
Rule violations, variances, and enforcement
Common area facilities and recreational issues
Billing, payments, and budget questions
Miscellaneous inquiries that don't fit elsewhere
Adding a Custom Category
Click Add Category, type a name (up to 50 characters), and save. The new category appears in the request submission form for residents immediately.
Deactivating a Category
Toggle a category off to deactivate it. Deactivated categories:
- No longer appear in the submission form for new requests
- Still display correctly on existing requests that used that category
- Can be reactivated at any time by toggling them back on
Setting Response Times
The Categories page is also where you set response times — how quickly the board aims to respond to and resolve requests. Set a community-wide default at the top of the page, then give any category its own override (say, 14 days for architectural review).
Learn more in Response Times (SLAs).