For Board Admins
Billing & Plans
Manage your subscription, view your current plan, and update payment details from Settings → Billing. Only Board Admins can access billing settings.
Available Plans
NeighborBase is priced by the number of homes in your community. Annual billing is available at a discount.
| Plan | Monthly | Annual | Units |
|---|---|---|---|
| Basic | $24/mo | $19/mo | Up to 25 |
| Standard | $58/mo | $49/mo | Up to 50 |
| Professional | $120/mo | $99/mo | Up to 100 |
| Enterprise | Custom pricing | 100+ | |
Your Plan Status
The top of the Billing settings page shows your current plan and its status:
You're in your free trial period.
Your subscription is active and in good standing.
A payment has failed. Update your payment method to avoid service interruption.
Your subscription has been cancelled.
Upgrading or Downgrading
Click the Upgrade or Change Plan button next to any plan tier in billing settings. This opens a Stripe Checkout flow where you can confirm the change and enter payment details if needed.
Plan changes take effect immediately. If you downgrade, the difference is credited toward your next billing cycle.
Managing Your Subscription
Click Manage subscription to open the Stripe billing portal, where you can:
- Update your payment method or credit card
- Download past invoices
- Cancel your subscription
For Enterprise inquiries, reach out to support@neighborbaseapp.com.
Need help with something else?